CelluCare Refund Policy: 60-Day Guarantee Explained

The Advertised 60-Day Guarantee

The ClickBank-facing CelluCare sales page displays a 60-day money-back guarantee and says the period runs from the original purchase date. It also mentions refund processing after the item is returned and excludes shipping and handling fees from the refund amount.

The guarantee graphic reproduced below is an illustration of the seller’s advertising. The written terms applicable to your actual purchase should be confirmed before ordering.

What the Detailed Return Page Says

The vendor’s return-policy webpage calls for an approved return authorization (RMA) requested within 60 days of the original purchase. It instructs customers to follow the vendor’s return instructions, include the authorization and pay for return shipping.

The same policy includes general language about non-returnable items and a statement that sale items may not be refunded. That statement conflicts with the broad “60-day” promotional headline for discounted purchases. We cannot resolve that conflict on the vendor’s behalf.

Do not assume every discounted order qualifies without confirmation from the seller or payment processor.

A Practical Refund Request Process

• Save your purchase confirmation and the terms displayed at checkout.
• Contact the seller promptly and request a return authorization before sending anything.
• Ask whether your specific discounted selection qualifies and whether shipping or handling will be withheld.
• Follow the seller’s RMA and shipping instructions, retaining tracking details.
• Contact the seller or payment processor if the return status or refund amount is unclear.

How to Contact the Vendor

The CelluCare contact page lists phone support at +1-833-201-0147, with published hours of 10 AM to 1 AM Eastern time, seven days a week. Hours may change, so check the contact page first.